Helios Addiction Recovery Services LLC ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, communicate with us, register for services, complete forms, or otherwise interact with us online or offline.

By using our website or providing information to us, you consent to the practices described in this Privacy Policy.

 

1. INFORMATION WE COLLECT

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We may collect the following categories of information:

A. Information You Provide Directly

We may collect information you voluntarily provide to us, including:

• name;

• email address;

• mailing address;

• telephone number;

• billing and payment information;

• emergency contact information;

• passport or travel-related information;

• health, wellness, medical, mental health, accessibility, or intake information;

• retreat registration information;

• communications you send to us;

• survey responses;

• photograph, video, audio, or testimonial content; and

• any other information you choose to submit through our website, forms, email, text message, or other communications.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address;

• device type;

• browser type;

• operating system;

• pages viewed;

• date and time of access;

• referring website;

• approximate location based on IP address;

• cookie and similar tracking data; and

• website interaction and analytics information.

C. Payment Information

If you make a purchase or submit a deposit, payment may be processed by third-party payment processors such as Stripe, Klarna, or similar providers. We may receive limited payment-related information such as:

• payment confirmation;

• billing name;

• billing email;

• last four digits of a card or other transaction reference; and

• payment status.

We do not necessarily receive or store full payment card numbers, depending on the payment processor and transaction method used.

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2. HOW WE USE INFORMATION

We may use collected information for the following purposes:

• to provide and manage our services;

• to process registrations, deposits, installment payments, refunds, and related transactions;

• to communicate with you about services, events, travel logistics, scheduling, and changes;

• to verify travel insurance, passport information, and participant eligibility;

• to conduct intake screening and assess health, safety, accessibility, and program suitability;

• to coordinate event logistics and on-site operations;

• to respond to inquiries or customer service requests;

• to send administrative, transactional, and service-related notices;

• to improve our website, services, communications, and user experience;

• to comply with legal obligations;

• to protect our rights, users, staff, participants, property, and operations;

• to maintain security and prevent fraud or unauthorized activity; and

• to use photographs, video, audio, testimonials, or other content as authorized by you or permitted by law.

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3. DISCLOSURE OF INFORMATION

We may disclose information to the following categories of recipients:

A. Service Providers and Vendors

We may share information with vendors and service providers that help us operate our business, including:

• payment processors;

• website hosting providers;

• email and communications platforms;

• customer relationship management platforms;

• scheduling and registration tools;

• analytics providers;

• cloud storage providers;

• travel coordination vendors;

• contractors;

• accountants;

• legal counsel; and

• other operational service providers.

B. Retreat and Travel Partners

We may disclose information to venue operators, transportation providers, retreat staff, independent contractors, or other third parties reasonably necessary to organize and deliver services. This may include travel details, emergency contacts, lodging information, accessibility needs, and other logistics-related information.

C. Health, Safety, and Emergency Situations

We may disclose information if we believe disclosure is reasonably necessary to:

• protect the health or safety of you or others;

• respond to a medical or emergency situation;

• contact emergency personnel, medical providers, or designated contacts;

• comply with public health or safety requirements; or

• reduce serious risk of harm.

D. Legal, Regulatory, and Business Disclosures

We may disclose information:

• to comply with applicable law, regulation, legal process, subpoena, or governmental request;

• to enforce our agreements, policies, or terms;

• to investigate or prevent fraud, abuse, security incidents, or unlawful activity;

• in connection with a business transaction, such as a merger, reorganization, asset sale, or transfer of operations; or

• when otherwise permitted or required by law.

E. With Your Consent

We may disclose information to other parties with your consent or at your direction.

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4. HOW INFORMATION IS DISCLOSED

Information may be disclosed through a variety of methods, including:

• electronic transmission by email or secure web form;

• third-party payment platforms;

• cloud-based software systems;

• customer service or operational communications;

• paper records where needed for business operations;

• verbal communication in connection with planning, customer service, or emergency response;

• access granted to authorized personnel with a business need to know; and

• publication or display of media content where you have consented or where otherwise permitted by law.

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5. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, and similar technologies to:

• remember preferences;

• analyze website traffic;

• improve functionality;

• measure marketing effectiveness; and

• support website security.

You may be able to adjust your browser settings to limit cookies, but doing so may affect website functionality.

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6. SECURITY PRACTICES

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including:

• access controls limiting information to authorized personnel;

• role-based access where appropriate;

• password protection and multi-factor authentication where available;

• secure hosting and storage practices;

• encrypted transmission where supported by the relevant platform;

• vendor diligence and confidentiality expectations;

• data minimization practices;

• staff training regarding confidentiality and information handling; and

• retention and deletion practices intended to reduce unnecessary storage.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You use our website and provide information at your own risk.

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7. DATA RETENTION

We retain information for as long as reasonably necessary to:

• provide services;

• complete transactions;

• maintain business and accounting records;

• comply with legal obligations;

• resolve disputes;

• enforce agreements; and

• support safety, security, or operational needs.

We may retain some information longer if required by law or if needed for legitimate business purposes.

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8. CHILDREN’S PRIVACY

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take reasonable steps to delete it, subject to applicable legal obligations.

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9. YOUR CHOICES

Depending on the context and applicable law, you may have choices regarding:

• whether to provide certain information;

• whether to receive marketing emails;

• cookie preferences through your browser;

• access to or updates of certain information; and

• participation in photo, video, or audio content where consent is requested.

You may opt out of marketing emails by following the unsubscribe instructions in the message, where applicable.

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10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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11. INTERNATIONAL USERS

If you access our website or services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers or we operate.

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The revised policy will be effective when posted on our website unless otherwise stated. Your continued use of the website after any update constitutes acceptance of the revised Privacy Policy.

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13. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at: pheffernan@heliosrecovery.com